Ideas

msoluto's avatar
msoluto
New Spectator
4 days ago
Status:
Not A Bug

account progress lost

a couple of years back i unliked my PlayStation account from ea and dint play apex for a couple of years now that i wanted to play the game again i hoped back on my old account where i have all my progress so i thought i come to realize that all my progress is gone i contacted support an they said it was a bug is there any was i could get my progress back? 

6 Comments

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago
    Status changed:
    New
    to
    Not A Bug

    Hey msoluto,

    Account progress being lost here would be due to unlinking your account previously, not actually a bug.

    Any time you unlink a platform from your account, there's a chance that progress will be lost permanently. In some cases you can re-link the accounts to recover access to that content, but if you've re-linked the original accounts and still aren't seeing any of your progress then I'm afraid it would be lost.

  • msoluto's avatar
    msoluto
    New Spectator
    4 days ago

    hello EA_Mako​ i have done that multiple times and the progress isn't there i have check all my accounts and my previous progress is just in none of them its like it just got delete and the support guy i contacted said it was a bug 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey msoluto​,

    This is not a bug, sorry. This is because your account was unlinked. Unlinking your account removes your progress and that can be permanent.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    msoluto​ 

    If you've re-linked the original accounts and still aren't seeing any of your progress, then I'm afraid it would be lost permanently.

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