Let’s start from the beginning. In 2020, I played Apex and had over 300 hours of gameplay. At some point, I had to stop because someone tried to access my account. Although they failed, this triggered an account lock.
No apparent issue, as other companies use this kind of protection. Unfortunately, in 2020, I couldn’t submit a support ticket to EA: I was bounced from one place to another in an endless loop and never got a response from a human being. It was embarrassing; I’ve never received such poor support, not even from small indie game companies. Frustrated, I decided to stop playing the game, as the whole experience felt like a huge joke.
A few days ago, out of curiosity after all this time, I tried to give the game a second chance, and to my surprise, though still facing difficulties with support, I managed to regain access to my account.
Hooray! What a relief, I can finally log into my account again. I can't wait to play!
But no, EA has another surprise for me! My account has been completely reset. I no longer have any characters (in fact, I have fewer, as now Pathfinder, Gibraltar, etc. are unlocked through initial missions). I have no skins, currencies, or anything. It’s like a brand new account. So, I’m left wondering what the point was in regaining access.
Let’s open more tickets, then, and explain to EA what happened. The support asks me to try things like resetting the password, clearing the cache through the EA App, even reinstalling the game. Maybe the next suggestion will be “blow on it.” Then they brush me off with, “No worries, it’s just a server sync issue. From what I’ve checked, everything seems fine. Just wait, it will resolve soon.”
And that’s it. No further responses. Apparently, the solution is to just wait some more, but for how long exactly? Another 5 years? Is there a guideline for solving this kind of issue? Because looking on the internet, this doesn’t seem to be the first time something like this has happened. So how has it been resolved for other users? Why does Apex support seem to have no idea how to solve common issues and provides answers that even the lowest-paid call center operator could articulate better?
Thank you for your attention.
