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northisko's avatar
northisko
New Spectator
14 days ago

Apex progression lost in 2021 after PSN ID change (GokhanSen55)

Hi Community Managers. I am posting here because frontline live chat agents keep mistakenly telling me this is a 2023 cross-progression issue and refusing to look up my history.

 

My original PSN ID was GokhanSen55. In 2021, I changed my ID to Northisko, and all my Apex progression vanished. This happened TWO YEARS before cross-progression existed. I have video clips from 2021 showing these exact skins on my profile. Can an internal EA admin please look up the historical account link for my old PSN persona 'GokhanSen55' so we can locate the old account holding my items? Thank you.

Here's the clip as you can see i am playing octane and i have the skin called Head Trip which was on my old account and there's my username at the bottom left of the screen.

4 Comments

  • northisko's avatar
    northisko
    New Spectator
    2 days ago

    It was an PSN ID changement and it was a widely known issue back then, am not asking for things that i don't have i just want my cosmetics back or if that's not possible i just want to learn the 500 apex pack guaranteed heirloom progress also was reset or not. I did not realize after i had changed my psn id in 2021 because i had taken a break from apex. You can ask the internet about this issue

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey northisko​,

    I'm afraid we do not have a way to look up progression or account data from 2021, sorry. 

    When you say you changed your ID, do you mean you swapped a PSN account with the name GokhanSen55 to use a PSN account named Northisko? Or that you simply updated the name on the same account? 

    If an account was swapped for another, there is a small possibility you could reconnect the original accounts and try to recover missing content that way. We would not be able to look up an account link itself, however if GokhanSen55 is a separate PSN account that is currently linked to a different EA account, our support may be able to help locate that EA account. If this happened back in 2021 years before Cross Progression however, unfortunately it would be highly likely that's permanently lost at this point.

  • northisko's avatar
    northisko
    New Spectator
    4 days ago

    In 2021 i changed my psn id and lost my cosmetics only stats from season 2 to this day are still available in-game + 3rd party tracking sites and your suppor did not help me and forums did not get any answers about this issue so i regard it as unfixable but all i want to know is that if heirloom guaranteed after 500 packs progression was lost too. Please help.

  • And you can also check that the skin Head Trip is not currently on my account.

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