Ideas

VioleOLT's avatar
VioleOLT
Seasoned Spectator
19 days ago
Status:
Under Investigation

Beast mode event pack sticker bug

Hello I'm Japanese user.

During the Beast Mode event that started on 3/26, I purchased a pack for 100 coins and opened it, and got Legendary Sticker Set 2 (Revenant, Conduit, Bangalore, etc.) as shown in the image.

However, when I looked at the sticker list to use them, it said I already had Legendary Sticker Set 1 (Vantage, Newcastle, Bloodhound, etc.).

What's going on here?
This display does not change even if I restart the game.
The attached image is a screenshot I took.

I am using a translator. I apologize if there are any rude expressions.

 

9 Comments

  • VioleOLT's avatar
    VioleOLT
    Seasoned Spectator
    13 days ago

    Hello everyone.

    And thank you for all the comments.

    I felt so alone, like I was the only one left in the world, but everyone comments helped me to continue waiting without losing hope.

    I really appreciate it.

     

    And Mr. Mako, thank you for finding our report and investigating it!

    I look forward to your good report.

    Well, I exchanged and opened my free pack...

    And interestingly, I just won Legendary Sticker Set 1😂

    And Set 2 was added to the sticker list, and it was as if there was no glitch🤣

    I'll add the photo here!

     

    As everyone commented, I'm sure that the rewards that should have been in Set 1 are in Set 2, and the rewards that should have been in Set 2 are in Set 1.

     

    I look forward to hearing the good news with you all here.

    Thank you for your continued investigation.

    (I am still using a translator! I apologize if there are any expressions that are difficult to understand or rude!)

     

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    15 days ago
    Status changed:
    New
    to
    Under Investigation

    Hey there,

    We've passed this along for the team to check into further, and will provide any updates here as we get them.

    Thanks for the reports and information, everyone!

  • Bassh31's avatar
    Bassh31
    Seasoned Newcomer
    17 days ago

    Same here but the other way around too. I got sticker set 1 but when i look at my stickers invetory i have unlocked the set 2

  • That's what happened to me! But the other way around, I should've got the sticker set 1

  • VioleOLT's avatar
    VioleOLT
    Seasoned Spectator
    18 days ago

     

    Hello Mr.CodyTheKing1003.

    I feel a bit relieved to know that there is someone else in the same situation.

    In fact, a Japanese person in the same situation has come to me to report it in X, so there are now three people in this situation, including me.
    There must be some kind of bug in Legendary Sticker 2 itself.

    I am very worried, but let's hope that a solution will be found together.
    Thank you for your message.

     

  • VioleOLT's avatar
    VioleOLT
    Seasoned Spectator
    19 days ago

    I play on Nintendo Switch.
    I asked EA Help about the same thing, and they suggested I ask here instead.

    To be honest, I also encountered a bug with the Pinumbra pack, and now I'm not sure about paying for the pack.

    I love Apex. Please help me buy the packs with peace of mind.

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