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queuekey's avatar
queuekey
Seasoned Newcomer
8 months ago

Bought 10000 Apex Coins and got scammed

I bought it of EA website for 113 AUD, I accepted the purchase through my banks app and the pop-up message on the EA website said I would get my coins instantly, I've waited around 9 hours, tried opening the game on steam and EA, tried opening a Apex pack, tried restarting multipling times and I tried a few other things I can't remember. At this point I just got scammed and I can't even talk to EA about it because their website is so confusing and just takes me in circles. I don't know what to do at this point I've just lost $113 and probably won't even be compenstated or receive my purchase.

missing content
pc

2 Comments

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey queuekey​,

    Sorry to hear those Apex Coins didn't show up. Typically the steps you've mentioned trying are going to be the best bet, including relaunching the game, completing a match, and launching in the EA app directly instead of Steam.

    Since you still haven't seen those coins show up after that, it would be best to get in touch with support directly so they can help verify that purchase and make sure you get everything.

    If you create a new case here and select Game Support > Apex Legends > I'm looking for something I bought, you should be able to get in touch with the support team so they can take a look. 

  • queuekey's avatar
    queuekey
    Seasoned Newcomer
    8 months ago

    I've tried making a case and It's very difficult, the website is very confusing it needs to be changed it keeps taking me in circles, I've also been waiting about 24hrs for a reply on my case and no one had looked into my issue. The case is also very confusing I can't figure out how to type in it for the life of me

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