I tried opening the app, and it told me to contact support and paste the following codes.
R8: 8f0a40b613398cab R9: 4541434900000093
R10: 8b582f2a0b0da165 R11: 0000000000000000
R12: 00000056bb1ab330 R13: b430c2ca8ec92e0e
R14: 00000056bb1ab2d0 R15: 00007ffa0e004000