Ash Still Locked (Please Help)
I have been trying to get the attention of literally anyone at EA regarding a bug I have had for over a year. The game registers Ash as locked and it doesn't allow me to unlock her. I got her when she came out and I own multiple legendary skins for her, I actually just got the gold one from the latest event, now can’t use:(. The game just doesn't allow me to play her. When I click on unlock there is nowhere to even spend legend tokens to get her back,I even tried to get my husband to gift it to me but no such luck. I can literally prove I owned her as I have skins, trackers showing her kills etc. Every attempt I have made to contact EA support, or anyone has just led me in a circle promising something would be done. Even so much so that they asked me to make a report and try to get upvotes. It is now the new season, and it still not fixed. Can anyone help?
Crash report handler
Since this season, I often had some crashes. First one was game error integrity 0x8000001, during the game. I tried to fix it with help on net. Then now, it's when I launch Apex from my steam. A crash report handler open and create memory dump. I tried eveyrthing, cache, repairing, uninstall and install, delete the temp folders on my windows. I tried to free some space on my stockage. But It still don't work. It is very common on pc not on playstation. If you are interested by the memory dump, or other issues pls contact me. I leave you a report/dump of my crash
Steam name allowing special characters
When changing my name on steam to while True: \n\n\n print("smyw") i had launched apex to realise that when i typed \n the game had registed that as a literal new line and changed my name to add it. I believe that adding special characters like this could result in people being able to execute code via steam names which could have serious consequences. It does not do this in the actual game however and simply displays my name as normal
Apex keeps crashing and can’t open it
My ps5 will not open apex on my main account that I use, many others are having this problem too after yesterdays update (may 13th 2026) not sure what’s going on but you open the game it flashes purple and it crashes. Not sure what’s to do I’ve restarted, rebuilt my data base, deleted and reinstalled. Done all from A-Z, I’ve seen one post on TikTok about it but that’s it
Unable to connect to EA servers
I downloaded the game again after quite some time and upon opening it I was met with an instant "Unable to connect to EA servers". I tried clicking the retry button, which did absolutely nothing. I tried restarting my PC aswell some other things and nothing. I even googled yet, nothing I tried worked. This problem has persisted for over 3 days with no noticeable difference or news.A bug with a challenge (marking 5 different enemies)
Hello EA Support, I am experiencing an issue in Apex Legends. The challenge required to unlock Ranked mode (marking 5 different enemies) is not tracking at all. The progress stays at 0, even after I clearly mark enemies during Battle Royale matches. I make sure to: Play in regular BR (Trios/Duos) Mark live enemies directly with the red “Enemy” ping Finish the match without leaving early Despite this, the challenge does not register even a single marked enemy. I have already tried restarting the game and playing multiple matches, but the issue persists. Could you please check my account and help resolve this problem? Thank you in advance for your assistanceAnti-Cheat Authentication Error – Game Freezes and Kicks Me Out
Platform: PC (EA App) Issue: For the past 2 days, every time I try to launch Apex Legends, I receive the following error message: “The client is not running the anti-cheat or has failed the anti-cheat authentication.” After this, the game freezes during loading and then kicks me out. Steps I’ve Already Tried: Restarted my PC multiple times Set the anti-cheat executable to run as Administrator Repaired the game through the EA App Deleted the anti-cheat file and repaired the game again to force a reinstall Verified that no firewall/antivirus is blocking the game Result: None of these steps resolved the issue. The game consistently fails to authenticate anti-cheat and will not let me play. Expected Behavior: The game should launch normally and allow me to connect without failing anti-cheat authentication. Additional Info: EA App version: latest (as of June 2026) Apex Legends version: v3.0.5.66.01 SID shown in error: 4:1007516:11148019:15179c5a-87b7-4b3d-9a46-fba81ae14616
