Silent Crash to Desktop on Loading Screen after Season 30 Update
Body（本文）: (Note: I am a Japanese player, and I used the AI assistant Gemini to help write and translate this bug report to ensure accuracy.) Product: Apex Legends Platform: PC (Tried both Steam and EA App) GPU Model Number: NVIDIA GeForce GTX 1660 SUPER RAM: 32 GB CPU: AMD Ryzen 7 5700X What happens when the bug occurs? After the Season 30 update, the game silently crashes to the desktop 1-2 seconds after the intro video, during the loading screen. There is NO error message. There is NO error log in the Windows Event Viewer. Interestingly, another EA game ("Battlefield 1") on my PC also fails to launch without any error. How often does the bug occur? Every time (100%) What should be happening instead? The game should connect to the EA servers and load into the main lobby. 【Troubleshooting steps I have ALREADY tried (None of them worked)】 Please do NOT suggest basic troubleshooting, as I have already completely exhausted all local fixes: Clean installed on both Steam and EA App. Deleted all local config files (local, assets, userdata 1172470). Rebuilt EasyAntiCheat_EOS and completely uninstalled other anti-cheats (Riot Vanguard, ACE). Tried DirectX 12 beta command (-eac_launcher_settings SettingsDX12.json). Disabled CFG (Exploit Protection) in Windows settings for r5apex.exe. Clean boot (disabled all non-Microsoft services). Forced windowed mode & low resolution via videoconfig.txt. Disabled IPv6 and unplugged LAN cable right before the loading screen (The game still silently crashed, meaning Windows or EAC is silently killing the process locally, it's not just a connection timeout). This seems to be a severe bug where the Season 30 client (or EA backend/EAC) is silently killing the game on specific PC environments. Please investigate this issue for a future patch.
Possible Corruption in installed Apex files, unable to fix
Coming back to apex legends I've mostly been unable to get past launch with the game having a "possible corruption in Apex files" popup or just crashing, I have verified the files several times done a full reinstall, a full drivers reinstall and no luck, randomly i was able to play 4 games before the error popped up after exiting a match but once more cant get past the launch screen. no overclocking or modified bios, no issues with other EAC or other games
Apex Legends crashes on my main account only on my PC.
Hello, After the latest Apex Legends update, I can no longer launch Apex Legends using my main EA/Apex account on my PC. The game reaches the Respawn loading screen, becomes stuck, and eventually closes. Windows reports: Process: r5apex_dx12.exe Windows Event ID: 1002 - Application Hang Hang Type: Unknown I found an important difference when testing another account. My main account on my PC: CRASHES My second Apex account on my PC: WORKS AND I CAN PLAY MULTIPLE MATCHES My main account on my friend's PC: WORKS AND I CAN PLAY My PC specifications: GPU: NVIDIA GeForce GTX 1660 SUPER CPU: AMD Ryzen 5 5600 RAM: 16 GB DDR4 3200 MHz Resolution: 1920x1080 NVIDIA Driver: 610.88 / 32.0.16.1088 Renderer: DirectX 12 Storage: SATA SSD What happens: Apex launches normally. It reaches the Respawn loading screen. It stays stuck on that screen. After approximately 1 to 2 minutes, the game closes. Windows then records r5apex_dx12.exe as an Application Hang. I have already tried: Reinstalling Apex Legends multiple times. Testing the Steam version. Uninstalling the Steam version and installing the EA App version. Repairing and verifying Apex game files. Repairing Easy Anti-Cheat. Reinstalling NVIDIA drivers. Performing a clean NVIDIA driver installation using DDU. Running SFC and DISM. Resetting Apex configuration files. Generating a fresh videoconfig.txt. Clearing Apex cache and profile-related files. Clearing EA App files and cache. Removing launch options. Testing without MSI Afterburner and RTSS. Disabling overlays and other background software. None of these fixed the problem on my main account. The most important test is that my second Apex account works normally on the exact same PC and Apex installation. I have been playing Apex normally with that account. I also tested my main account on another PC and it works normally there. Therefore, the problem does not appear to be a general Apex installation problem, GPU problem, Windows problem, EA App problem, or a problem with my account being unable to log in. The problem only occurs when I use my main account on my PC. Could you please investigate whether there is any account-specific profile data, configuration, inventory or cosmetic data, or other account state that could be causing r5apex_dx12.exe to hang during startup on my PC? If possible, please check whether my main Apex profile has corrupted or incompatible data associated with the current game build. I am NOT requesting that my progression, cosmetics, or account data be deleted. I would like the account or profile checked or repaired while preserving my progression. I can provide screenshots of Windows Event Viewer and Reliability Monitor showing the r5apex_dx12.exe Event ID 1002 crash. Thank you.My entire day 1 account is gone
I have jumped on my ps5 today opened Apex and it has forced me to create and link an EA account i have then done everything it has forced me to do because it wouldnt let me continue without it once i had done this my entire account was gone my account ive had since season 1 ive spent thousands of dollars and had 4 heirlooms i legit spent $100 a couple days ago now its all gone im literally gonna have a bath with my toaster if this doesnt get fixed
ash bug and missing items and her DLC Ash "Ultra Violent" Epic Skin
I waited about 1 year to link back my EA account to steam but there's an issue when I link it I cannot unlock Ash no more Ash is closed i'm curious why because this happens before to loba and I did contact customer support before and they said you have to buy thepattel pass Plus plus I was so Furious and no one help the only thing that helped me my friend bought me the robot pass so I can unlock loba back and play her now it happened again to my ash I cannot unlock her I cannot unlock her with Legend token please fix this bug I cannot afford another probably a missing content
Crash report handler
Since this season, I often had some crashes. First one was game error integrity 0x8000001, during the game. I tried to fix it with help on net. Then now, it's when I launch Apex from my steam. A crash report handler open and create memory dump. I tried eveyrthing, cache, repairing, uninstall and install, delete the temp folders on my windows. I tried to free some space on my stockage. But It still don't work. It is very common on pc not on playstation. If you are interested by the memory dump, or other issues pls contact me. I leave you a report/dump of my crash
Game crash in menu
I was starting up the firing range but wanted to change my legend before I loaded in. I hover over lifeline; the legend skin/textures don't load in, the game freezes and stutters, after which it seemed to stabilize again. I return to the 'play' screen but then the game shuts down. Started up the game again, boot up a firing range server and hover over legends while waiting for it to connect - this time I hover over lifeline, maggie and balistic. Again no skins/textures for all 3 legends. The game then freezes again but instead of stabilizing for a bit, it shuts down immediately. After the second crash I validate the game files which states that all 10k+ files were successfully validated. I play on steam/pc. An hour before, I was playing on the firing range with maggie no problem, only difference was that in that session I was using mnk as the input, with the crashes I was using a ps4 controller. Both devices were plugged in (& w/o being disconnected at any point) during all three instances.
