I purchased the Battle Pass during the first phase of Season 25 on the EA platform. The game shows that I own the pass, but I can't claim the paid rewards, which really upsets me. I contacted customer service, and they just kept telling me to wait. In the end, they only compensated me with a few crates. I paid 80 Hong Kong dollars, but I didn't get what I wanted. Both the EA platform and the in-game interface indicate that I have the Battle Pass, yet I still can't claim the paid rewards. Does that mean the 80 Hong Kong dollars I spent was for nothing? However, in the second phase of Season 25, I didn't purchase the Battle Pass at all, but it still shows that I own it, and I still can't claim the paid rewards. Please help me fix this bug. If possible, could you compensate me for the paid rewards of the Season 25 Phase 1 Battle Pass?
This comes from my translation software. Please forgive me if there are any misunderstandings.