Critical Reconnect Failure & Unjust RP Penalties (Recurring Issue)

I am writing to report a critical issue with the penalty system in Apex Legends that resulted in an unfair and severe punishment during a ranked match. Today, during a Diamond-tier ranked game on PC, I experienced a very brief internet disconnection lasting no more than two seconds. My connection restored immediately, and I attempted to reconnect to the ongoing match without delay using the game's reconnection feature. However, instead of successfully rejoining my squad, the game forcibly returned me to the main lobby. Subsequently, I received a 10-minute matchmaking ban penalty and, most detrimentally, lost 162 Ranked Points. This is extremely frustrating as our squad was in a stable position at the moment of the disconnect, and I was on track to gain approximately +32 RP for that match. The system did not provide a viable reconnection path despite my immediate attempt, punishing me for a minor technical hiccup outside of my control. Losing 162 RP at the Diamond level represents a significant and demoralizing setback, negating hours of dedicated effort.

I am writing now because this identical situation has just happened to me AGAIN, which proves this is a recurring system failure and not a one-time error. In this latest match, I experienced several very brief disconnections over a minute (each lasting only a few seconds) during a critical fight. Each time, my internet recovered fully and I was able to click "Reconnect" immediately. However, on the final attempt, the game did not put me back into the match. Instead, it threw me to the lobby with a message that the match had concluded, and I was again penalized with another -162 RP loss, while my teammate was still actively playing in the game. This is completely unacceptable. I am being punished with the maximum penalty for a technical issue I cannot control, and the game's 'Reconnect' feature is fundamentally broken, failing to do its one job.

I kindly request a review of both automated penalties on my account. Please consider reversing these 162 RP deductions and removing the associated bans, as the punishment is disproportionate to the circumstance—a fleeting connection loss followed by an earnest but blocked reconnection attempt. The reconnect functionality clearly and consistently fails in these scenarios, leading to unjust outcomes for players who are willing and trying to continue the match.

This is now a pattern. I hope you can address these specific incidents and urgently note the broader system behavior for immediate improvement. The reconnect feature must be fixed to handle short, real-world internet fluctuations, or the penalty logic must be adjusted to recognize when a player is actively trying to rejoin. The current system is actively punishing your most dedicated ranked players for trying to play your game.

P.S. And here's the most infuriating part that confirms it's the game's issue: these disconnects happen almost exclusively during intense fights (never while looting or rotating), and they never occur twice in a row. It feels deliberate, like the game kicks me the moment the action starts and then blocks me from coming back. I don't have this crippling reconnection problem in ANY other game.

Thank you for your time and assistance.