Ideas

Luckyyuu's avatar
Luckyyuu
New Rookie
3 days ago

False-positive ban wave

I’m posting because I’m genuinely trying to understand what happened and see if anyone else experienced something similar.

I recently received a permanent Apex Legends ban for “enhancement usage,” and I’m honestly confused by it. I had been playing normally for weeks without any issues, and the ban happened immediately after the May 19 update. 

A few weeks before this happened, I upgraded from Windows 10 to Windows 11, but Apex worked perfectly afterward for weeks, so I never thought anything of it. On May 19, the only thing I changed was enabling Steam Overlay briefly so I could purchase Apex Coins. What makes this even more confusing is that I’ve actually been having one of my worst seasons. My K/D has been around 1.07 and I’ve honestly been getting stomped in Diamond 4. I’m definitely not some player suddenly dropping crazy stats or doing anything out of the ordinary, which is part of why this has been so difficult for me to understand.

I submitted appeals to EA and received the same template response confirming the penalty, but I still have no idea what could have triggered an “enhancement usage” detection.

I’m not here to argue with anyone or attack EA. I understand anti-cheat systems are important and I fully support removing actual cheaters from the game. I despise cheating and constantly run into cheaters myself in Apex, which honestly makes this situation even harder for me to understand.

I’m simply trying to figure out if anyone else experienced something similar around the May 19 update, especially if you were flagged for “enhancement usage” and had no idea why. If anyone has gone through something similar or has any insight, I’d really appreciate hearing from you.

6 Comments

  • eRaD1CaTi0n's avatar
    eRaD1CaTi0n
    New Spectator
    5 hours ago

    Well i don't know for sure if it is the keyboard, it just my hunch - it might be something completely different. as long as they keep replying the same generic message - that they carefully reviewed it, concluded that the ban was right and deny my appeals, it will stay what it is ... a hunch.

  • hadivgm's avatar
    hadivgm
    Seasoned Newcomer
    19 hours ago

    Its kinda upsetting that we get banned for things that you didn't do which is cheating. Even if I buy a new PC and create new account, what is the guarantee that this event would not happen again? Start from 0? I have unlocked a lot of characters, bought a lot of skins etc. and starting from scratch will honestly **bleep** me off. Worst part is that you took good care of your account to not get banned at this actually happens.

     Might as well not play it unless if I get my old account back

  • Luckyyuu's avatar
    Luckyyuu
    New Rookie
    23 hours ago

    It really sucks when players get banned for using or unknowingly using something that doesn’t even give them an edge. I really hope you get unbanned if it was just for using a different keyboard. I still don’t know what caused my ban to this day, and it’s really frustrating, what a waste of time and money...

  • I also got banned for game play enhancement out of nowhere, the only thing i could think of is my wooting keyboard, but EA Help does not provide any details on why my account was banned. They just answer that they carefully reviewed my case and that their ban was right. So if u are suspecting a ban wave caused by some false positive detections maybe there is hope to get back access to the account. I just wanted to state, that i never cheated and or had the intention to do so; i also wrote the EA Help that my stats did not reflect any sort of cheating (because then they would be better :D) but no dice. EA Help just answers with the same generic answer.

  • Luckyyuu's avatar
    Luckyyuu
    New Rookie
    2 days ago

    I’m sorry you’re dealing with this too. My situation sounds very similar. I was playing normally for weeks and have over 4k hours on this game. I also received repeated template responses and still have no idea what triggered it. Were there any changes on your system around that time ? I recently swotched monitor from 1920x1080p to 2560x1440p but I highly doubt that caused the ban. Thank you for sharing!

     

  • hadivgm's avatar
    hadivgm
    Seasoned Newcomer
    2 days ago

    I have never cheated in this game and out of nowhere I  was also banned for "Enhancement" when my pc is very vanilla. I have bad stats (Platinum 3) in game and yet was banned. 

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