Guaranteed heirloom in 500 pack and can't receive Lv200 charm

I think I've opened over 500 packs, but there's no way to check how many I've opened, so I'm not sure if I've actually opened 500 and get the hireloom. Also, I haven't received the level 200 charm yet, but I have already received the level 100, 300, 400, and 500 charm and now I am Lv613.