Heirlooms not received?!

If you haven't spent money on this game, then this situation is right. Because only during the novice stage, one box will be given for each level upgrade, and later on, one box may be given for level 3 or level 5 or more

You have only opened about 200 boxes now, and there is still a long way to go before you reach 500

Hi Murder831x

All the info you need is here:

Where are my heirloom shards