Hello, I was blocked by mistake.

recently, on September 30, 2026, I was given an account lock in the apex legends game exactly after adding a new anti-cheat, but the fact is that the reason is "improving the gameplay", I spent 10 attempts to appeal to support and all the answers were the same, which is true, period, I did not play with cheats, I did not play with auxiliary tools and only in games with bots to raise the level, the account is very important to me because it contains skins for legends from a battle pass that a deceased friend gave me and I value it very much, please figure it out and double-check your decision, I have the last game recorded using obs,I can do everything you need to do to reconsider my decision, be kind and help me in such a difficult situation, with understanding.