hi am unable to use conduit.

hi am unable to use conduit. I unlocked her on launch and played plenty of matches with her.
When i logged back in, i wasn't able to play her. she is Locked and am unable to buy her either.
the purchase option isn't visible or selectable either. I want to play this character, i have the skins n all as well and i put money into getting the skins.
Please help 

Please unlock her for me from your side. Take my legend tokens if u wish. Please help