Hello everyone,
With the new EA Forums comes a new type of post that allows us to more accurately update and track the status of bugs, among other things.
As a result, you'll find the older bug report threads from AHQ still available in the archive here, though you won't be able to add to those threads.
The new type of post allows us to keep an updated status that's easier to check at a glance - no more hunting through a thread that's marked Solved to see if it's actually solved, or if we're continuing to investigate. Additionally, it should be much easier to add your screenshots/gifs/videos to a post to better communicate what you're experiencing.
When you report a bug, we review the reports and work with the game development team to identify the reported bugs and issues that most impact our players.
Please keep all posts in the right section:
- General Discussion: Broader thoughts about the game and discussion points should be posted in this forum.
- Feedback: Feedback regarding Legends, Weapons, Maps, or specific aspects of the game should be posted in this forum.
- Technical Issues: Advice and discussion of technical issues should be posted in this forum.
- Bug Reports: Reports about bugs and glitches should be posted here!
It can sometimes be confusing whether an issue is due to a bug or a technical issue. It's okay if you're unsure where to post, however as a quick rule of thumb a bug would need to be fixed in a patch/update, while a technical issue might be fixable with troubleshooting.
- Bugs would include things like level geometry issues, missing textures or broken animations.
- Technical issues would consist of crashes on startup, game instability and performance issues.
When providing information on a bug report, posting on an existing thread is okay if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic.
- If you find multiple bugs, create a separate thread for each one. While this may seem tedious, it helps us get to the point of the bugs making a more effective experience for you and us.
- Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated and does not advance our goal of assisting the widest audience of players in this forum.
How to fill out your bug report:
A vital part of a bug report is that we can reproduce the issue you are seeing. Having clear text on what steps you took or better yet, a video, screenshot, or gif can be a lifesaver for us. It is essential for us that we understand what you mean when a bug occurs. Using clear and easy descriptions along with the appropriate tags helps a lot!
Thank you for reading this guide and a big thank you for your help!
Your team at EA
