Ideas

BlGGlE_1's avatar
BlGGlE_1
Seasoned Newcomer
11 days ago

I can't log in to Apex on Steam despite having my ban appealed

A few years ago I received a false ban for Apex which I was unaware of until recently, so I had it appealed. Even though my ban has since been removed, I am still unable to login to the game on Steam because it's treating my account as if I am still banned when I am not.

I looked up my issue and was told I had to unlink and relink my steam account. I tried to do so but the unlinking process seems to not function on the website for me.

Now I've tried to contact support, but since I believe this would technically be categorized as a login issue I can't contact support for this. I've tried using their AI support bot but it is incapable of helping you with this issue and you won't be able to reach an agent with the issue, so now I'm at a dead end.

2 Comments

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hey BlGGlE_1​,

    Sorry to hear you're having some trouble getting back into your account. If this is locked but you've already gotten the ban removed, it would indeed be best to speak with regular support rather than appealing through the Terms of Service team again.

    Not being able to log in should absolutely be a valid option for support to check into, but try creating a case here with options for Update EA Account > Apex Legends > PC/PC-Steam and it should let you get in touch with an advisor so they can take another look. 

  • BlGGlE_1's avatar
    BlGGlE_1
    Seasoned Newcomer
    11 days ago

    The most frustrating part about all of this is that I have done nothing wrong, and I have to go through all of these hoops just to be able to play the game.

Featured Places

Node avatar for Apex Legends Bug Reports

Apex Legends Bug Reports

Report bugs and see what the Apex Legends community is saying on this forum.Latest Activity: 8 minutes ago
4,851 Posts