Ideas

Mxnxgamy's avatar
Mxnxgamy
New Rookie
2 days ago

I HAVE -1975 apex coins!!!!

i was playing all day, and only after some game i realized that i have -2075 coins, after i got 100 from bp level it turn into -1975! how tf is this possible? i done nothin its just happend. how can i fix that without donate 2k coins? 

 

2 Comments

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Mxnxgamy​,

    Did you order a refund for Apex coins after spending them? If you look at this article, doing so will set you with a negative balance.

    Issues with an Apex Coin balance

    Apex Coin balance went down

    If you get a refund in real-world currency, we’ll take an equivalent amount of Apex Coins from your Wallet. This amount is equal to the amount you were refunded.

    Apex Coin negative balance

    If you get a refund in real-world currency, we’ll take an equivalent amount of Apex Coins from your Wallet. If you don’t have enough Apex Coins to cover your refund, your balance will be negative.New Apex Coins purchases will first be applied to your negative balance.

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