missing pass items

Hey Xieniss​,

It looks like you've run into the same situation as described in this thread. What you've purchased is the upgrade, not the actual Battle Pass. You'll also need the steps from my previous post, please take a look there!

You may need to reach back out to the support team if you're unable to request a refund here.

This would need to be refunded so you can pick up the Battle Pass itself first, then afterwards any upgrades should work normally.

I also bought the Ultimate. It says awards were given, but I never received them. Currently, my Pass level is above 60 and I hope this situation will be resolved as soon as possible.

Ultimate'ı da satın aldım. Ödüller verildi yaziyor ama ben hiç almadım. Şu anda Pass seviyem 60'ın üzerinde ve umarım bu durum mümkün olan en kısa sürede çözüm.

Thanks for the additional info hmodym11​!

That does look to be the upgrade rather than the actual Battle Pass, so you may need to reach back out to the support team if you're unable to request a refund here.

This would need to be refunded so you can pick up the Battle Pass itself first, then afterwards any upgrades should work normally.

but also the thing is it shows that i get everything form that side + more 

it still doesnt even let me buy the pass as it shows i own it so?

[CM - Edited image to remove personal info]

Hey hmodym11​,

Can you show which option you had selected in this case? Was this done in-game or through the store website?

From what I'm able to see, it looks like you had purchased an upgrade for the Battle Pass (such as from Premium to Ultimate or Ultimate to Ultimate+), rather than the actual Battle Pass itself. That would likely be why nothing's showing up here as well.

In this case you'd need to check and make sure you have the Premium or Ultimate Battle Pass to get the initial unlocks. If there was an issue with the wrong purchase, please get back in touch with support so they can take a look at that aspect.

as you can see i didnt get a single skin nor item nor packs nor instant purchase bonuses for now support told me to wait 24 hours so am doing

everything even the future premium rewards arent showing up all the premuim items

hmodym11​ Which Battle Pass was this from? 

Also, the "Daemon Hunter" skin looks like this:

Is this the same skin?