Where is the content?? I can’t even make a refund. Payed on pc and didn’t get it. Please do something asap before season ends
Ideas
EA_Mako
Community Manager
Community ManagerHey Kemi_Orange_Rose,
If you check your order history, what is the status on that purchase currently? In your screenshot, it looks like that's processing. Are you showing that complete now, or is it still processing?
If that's complete and still not showing up, please take a look through the steps on this page. You'll be able to contact support through the section at the bottom of this page if those steps don't do the trick and this is still missing afterwards.
It’s processing since 48 hours… and I can’t do a refund
- EA_Mako
Kemi_Orange_Rose
Gotcha. It can take up to 72 hours in some cases, though that's definitely pretty unusual already.It may be worth reaching out to your bank or card provider after the weekend to see if that transaction was potentially flagged or if any other action is needed to push that through.