My account was reset to level 1

Hey everyone,

Thanks for the posts bringing this to our attention!

We've just completed a rollback of affected accounts that should return your account to its status just before this issue took place. If you were in-game this may not appear immediately, so please try restarting your game before checking again.

This should otherwise get your accounts back to normal properly, please take a look in-game when you get a chance and let us know how things look! 

my account level is about 300+ 

411.8 hours playtime on the game and mine account also got reset

Hi EA_Mako​, I'll just post here since you finally make some reply these days, same level reset problem to my account, happend 3 days ago while unlock wattson, game logged out and lost all my level(trying to play-around and find-out so level 5)

I have also experienced this bug roughly 2 days ago as well. Was resetted to lvl 1, lost my stats, ranked access and I even lost cosmetics and apex coins earned from season 25 split 1 and 2 passes. Hoping someone can help or address this soon.

I have spent 850 hours playing Apex Legends. However, my account was reset to Level 1 on the afternoon of August 24th. Additionally, my Battle Pass level has dropped, and my in-game currency has become negative. Fortunately, all my skins are still there—I even bought Ash's "Baby Face" skin just yesterday. Could you please help me recover my previous account data?

EA_Mako​ can you help me?

I have spent 850 hours playing Apex Legends. However, my account was reset to Level 1 yesterday afternoon. Additionally, some content in my Battle Pass is missing, and my in-game coins have inexplicably become a negative number. I hope you can help me recover my original account data and items.