My account was reset to level 1

Today, while trying to match, my account suddenly became level one

Could the official help me solve the problem

APEX LEEGENDS just DELETED MY CONTROL SETTINGS which I've been working on for 3+years on and off to get MY OLD ALCs BACK AFTER BEING DELETED ONCE BEFORE because ALC settings are UNIQUE PERSON TO PERSON even with same values THE FEEL OF THE SETTINGS IS NOT THE SAME, AND ARE NEVER THE SAME AS IT BLEEDS ALL VALUES EVER SET INTO THE LOOKING SENSITIVITY INPUTS until reset to default. 

Making an account with ADVANCED LOOK CONTROLS is LIKE FORGING A KATANA, AND I WANT MINE BACK OR I CAN'T BE MYSELF AND PLAY HOW I WANT! 

RESTORE MY SETTINGS INCLUDING ALCs AND ACCOUNT SETTINGS TO HOW IT WAS AT THE END OF AUGUST 23RD, 65ish HOURS AGO WHEN I WAS PLAYING SOLO PLEASE!!!

If you don't, I will as someone who's spent THOUSANDS on APEX LEGENDS micro-transactions ALONE, WILL UNINSTALL and I will never give EA any money EVER AGAIN after selling my Series X and all my equipment.

Please fix mine and everyone else's account, or YOU & MICROSOFT will lose a lot of profit and customers from this. I will lay off of APEX for a few days in hopes that it's fixed and my ADVANCED LOOK CONTROL settings are RESTORED back the way they were 65ish hours ago when I load my game next. If you don't, you will lose a lot of customers and money, and the OG players like me will leave. I can't fix this, YOU erased UNIQUE ALC SETTINGS I FORGED that even with the same values on a new account CANNOT BE REPLICATED. YOU FIX THIS! GIVE THEM BACK!

GAMERTAG is "RoyalR3MNANT"

Sadly,

RoyalR3MNANT

I have spent 850 hours playing Apex Legends. However, my account was reset to Level 1 yesterday afternoon. Additionally, some content in my Battle Pass is missing, and my in-game coins have inexplicably become a negative number. I hope you can help me recover my original account data and items.

EA_Mako​ can you help me?

I have spent 850 hours playing Apex Legends. However, my account was reset to Level 1 on the afternoon of August 24th. Additionally, my Battle Pass level has dropped, and my in-game currency has become negative. Fortunately, all my skins are still there—I even bought Ash's "Baby Face" skin just yesterday. Could you please help me recover my previous account data?

I have also experienced this bug roughly 2 days ago as well. Was resetted to lvl 1, lost my stats, ranked access and I even lost cosmetics and apex coins earned from season 25 split 1 and 2 passes. Hoping someone can help or address this soon.

Hi EA_Mako​, I'll just post here since you finally make some reply these days, same level reset problem to my account, happend 3 days ago while unlock wattson, game logged out and lost all my level(trying to play-around and find-out so level 5)

411.8 hours playtime on the game and mine account also got reset

my account level is about 300+