Ideas

RazielEmpire's avatar
RazielEmpire
New Spectator
3 days ago

Opening apex packs

I tried to open 35 packs spending 50k credits to get stuff from my wishlist, so when I tried to open them the app closed due to an error, when I opened the game back up I didn’t have the packs anymore and I checked if I had unlocked anything  just in case the game had given me the stuff from the packs, but I didn’t. I wish I had the recording but due to the game stopping the recording when you start the app I couldn’t record anything at all.

5 Comments

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hey folks,

    In these situations the contents of the packs are absolutely awarded, so fortunately nothing was lost here. Everything from the packs is immediately added to your account once you click to open them, even if you're not able to see the animation play out due to the server error.

    The error may prevent the new item notifications, which means you won't have the red dots showing new items and may need to check through each Legend/Weapon to see what's new, however the content is not lost.

    Please feel free to keep an eye on this page for further updates as we have them, thanks!

  • _HennGawd_'s avatar
    _HennGawd_
    Seasoned Newcomer
    1 day ago

    Same thing here, just posted about it like a few hours ago. Happened to me last night

  • BulletGP's avatar
    BulletGP
    New Spectator
    1 day ago

    estoy con el mismo problema, quise abrir 33 packs y me sucedio exactamente lo mismo que a ustedes. 

  • MV4Si's avatar
    MV4Si
    New Traveler
    2 days ago

    The same thing happened to all of us. But unfortunately, there’s no one to help.

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