I tried to open 35 packs spending 50k credits to get stuff from my wishlist, so when I tried to open them the app closed due to an error, when I opened the game back up I didn’t have the packs anymore and I checked if I had unlocked anything just in case the game had given me the stuff from the packs, but I didn’t. I wish I had the recording but due to the game stopping the recording when you start the app I couldn’t record anything at all.
Community ManagerHey folks,
In these situations the contents of the packs are absolutely awarded, so fortunately nothing was lost here. Everything from the packs is immediately added to your account once you click to open them, even if you're not able to see the animation play out due to the server error.
The error may prevent the new item notifications, which means you won't have the red dots showing new items and may need to check through each Legend/Weapon to see what's new, however the content is not lost.
Please feel free to keep an eye on this page for further updates as we have them, thanks!
Same thing here, just posted about it like a few hours ago. Happened to me last night
estoy con el mismo problema, quise abrir 33 packs y me sucedio exactamente lo mismo que a ustedes.
The same thing happened to all of us. But unfortunately, there’s no one to help.
I had the same problem yesterday opening the 120 packs from the vanguard of the void sale on xbox, i recorded everything and i am waiting for some help from support
