PlayStation freeze and crash

With new update my games crash during character selection screen. Level loading. Match ending. Contacted ea and PlayStation. PlayStation said it’s the game. Since it’s not happening with any other game just apex. We need an update to fix this. Ea has emailed me back but isn’t giving any answers or reads what I send in email. Just the run around. Revenant issues then not on the character selection screen. Come one guys I’ve rebuilt database. Re installed game. Initialize system. Did everything ea and PlayStation recommended. Still issue.