please help!!! my account is gone !!!
please. help my account is gone after connecting ea account and i keep submitting tickets but they are not emailing confirmation codes and posting on these forums ive have not got no reply or helps i reall just wanna play my game please help
(decapitalised as per forum rules - CM)
Anonymous It sounds like you may had signed into the wrong EA Account, (so make sure you are signing into the correct EA Account).
If it is the correct EA Account, did you unlink any of your platform accounts? (If you did unlink a platform account, that would be why as unlinking a platform account can cause a loss of some, (or all), of your Apex progress and data, (which may not be recoverable even if you relink the unlinked platform account)).
Anonymous Your Apex progress and data is stored on your EA Account, so if it is the wrong EA Account, your Apex progress and data won't be on that EA Account, and if you unlink a platform account, that can cause issues with the account as well:
What are the risks?
When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over.
That means you’ll permanently lose access to:
- game progress
- DLC, expansions, and anything extra you have for your game
- memberships and subscriptions
- previous drops and other rewards
- in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account.
Unlinking risks for Apex players
If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.
Anonymous If your platform account(s) are still linked to your EA Account, do NOT unlink your platform account(s)!
Unlinking your platform account(s) can cause further account issues.
Anonymous That's weird, it shouldn't had asked you to link anything if the account was already linked to an EA Account.
