Rank aura display error！

Hi snipermsh​ ,

Sorry to hear you’re running into this. If verifying game files didn’t help, this may be caused by an entitlement or cache sync issue rather than local files.

Could you please try the following refresh steps in this exact order:

1. Fully close Apex Legends, then fully exit Steam / the EA App (not just minimizing to the tray).
2. Disconnect your network for about 5–10 seconds, then reconnect.
3. Log back into Steam / the EA App and launch Apex Legends.
4. In the lobby, equip a different Aura first and save/apply the change.
5. Enter the Firing Range (or a match) briefly, then return to the lobby.
6. Re-equip the Ascension Crest (Ranked Aura) and save/apply again.
7. Re-enter the Firing Range and check whether the Aura now displays correctly as Diamond.

If the issue persists, please reply with the following so we can escalate it to the team:

• Exact current rank tier (D4/D3/D2/D1).
• Whether other ranked cosmetics (badge/frame/trail) are also affected

Thanks for your patience and help.

Hi, I followed all the steps you provided, but the Rank Aura display issue is still not resolved.

My current rank tier is D4.

Additionally, other ranked cosmetics are not affected and displaying correctly.

Could you please escalate this issue to the team for further investigation?I sincerely hope that your team can repair it. Thank you.

Hi, I have the exact same bug and I'm hoping you can help me too 

Hi snipermsh​ ,

Thanks for the update, and sorry to hear the issue is still happening after trying those steps.

The additional detail is helpful as well, especially that your current rank tier is D4 and that other ranked cosmetics are displaying correctly. I’ll make sure this is passed along.

Thanks again for taking the time to follow up, and I hope this can be resolved soon.

Hi snipermsh​ and Zekalii​ ,

Would you both be able to share your EA IDs with me?

Hi, I have the exact same bug and I'm hoping you can help me too. I followed all the steps you provided, but the Rank Aura display issue is still not resolved.My EA ID:20050607shzdsb   Thank you!

Hi, My EA/Steam ID is "Zekalii" 

Well received with thanks！

Well noted, thank you.

My Steam ID is Alter