Ideas

snipermsh's avatar
snipermsh
New Spectator
1 day ago

Rank aura display error!

Ascension Crest (Ranked Aura) Bug: Diamond Rank Displays as Rookie

Platform:PC

Game Version:Latest Season

Issue Description:My current ranked is Diamond, but the Ascension Crest (Ranked Aura) incorrectly displays as Rookie in matches, lobby, and on the banner. Re-equipping the aura, restarting the game, and verifying game files do not fix the problem.

Steps to Reproduce

1. Reach Diamond rank in Ranked Leagues.

2. Equip the Season Ascension Crest (Ranked Aura).

3. Enter the lobby or any match.

4. Observe the aura around the character: it shows Rookie instead of Diamond.

Expected Result

The aura should display the correct Diamond rank visual.

Actual Result

Aura shows Rookie visual.

Additional Info

• No mods / third-party software used.

• Bug persists after restart and re-login.

PLZZZZ HELP ME REPAIR THE BUG QUICKLY!!!QwQ

3 Comments

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi snipermsh​ ,

    Sorry to hear you’re running into this. If verifying game files didn’t help, this may be caused by an entitlement or cache sync issue rather than local files.

    Could you please try the following refresh steps in this exact order:

    1. Fully close Apex Legends, then fully exit Steam / the EA App (not just minimizing to the tray).
    2. Disconnect your network for about 5–10 seconds, then reconnect.
    3. Log back into Steam / the EA App and launch Apex Legends.
    4. In the lobby, equip a different Aura first and save/apply the change.
    5. Enter the Firing Range (or a match) briefly, then return to the lobby.
    6. Re-equip the Ascension Crest (Ranked Aura) and save/apply again.
    7. Re-enter the Firing Range and check whether the Aura now displays correctly as Diamond.

    If the issue persists, please reply with the following so we can escalate it to the team:

    • Exact current rank tier (D4/D3/D2/D1).
    • Whether other ranked cosmetics (badge/frame/trail) are also affected

    Thanks for your patience and help.

  • snipermsh's avatar
    snipermsh
    New Spectator
    7 hours ago

    Hi, I followed all the steps you provided, but the Rank Aura display issue is still not resolved.

    My current rank tier is D4.

    Additionally, other ranked cosmetics are not affected and displaying correctly.

    Could you please escalate this issue to the team for further investigation?I sincerely hope that your team can repair it. Thank you.

  • Zekalii's avatar
    Zekalii
    New Spectator
    2 hours ago

    Hi, I have the exact same bug and I'm hoping you can help me too 

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