Ideas

maksiuh_'s avatar
maksiuh_
New Spectator
9 days ago

Ultimate Battlepass not received

 I am writing to inquire about an Ultimate Battle Pass that I purchased through the EA Store online. After approximately 30 hours, I contacted support. A representative was able to grant me the Battle Pass, but I have yet to receive the 1200 crafting metals or 8 Apex Packs that are included. It has been nearly a day since my initial contact, and I have only received the Battle Pass. I contacted support again today, and they advised me to report this issue on the bug forum because they could not assist me further. I would be grateful if you could investigate this matter and let me know if a resolution is forthcoming. Additionally, I would like to respectfully inquire whether I am entitled to any form of compensation for the inconvenience.

[CM - Edited title for clarity]

missing content
steam

3 Comments

  • maksiuh_'s avatar
    maksiuh_
    New Spectator
    9 days ago

    Upon thorough review of my account, I have noticed that I appear to have received the Battle Pass Ultimate Plus version, along with 950 Apex Coins. However, I would greatly appreciate it if I could receive the original product that I initially intended to purchase. I kindly request the Crafting Metals and Apex Packs associated with either pass, as they do not appear to have been delivered at this time. Thank you for your kind attention to this matter.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hey maksiuh_​,

    If support granted you in-game content but had provided the wrong content, you'll need to get back in touch with them to try correcting that. I'm afraid we are not able to make any changes to your account on the forums.

    I understand they directed you here to report the bug itself, however any incorrect content being provided would need to have the support team take another look. You can resume a case here to get back in touch, thanks!

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