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whitefalcontheex's avatar
whitefalcontheex
New Spectator
3 months ago
Status:
New

Unable to Complete Parental Verification

Hello,

I am encountering an issue with Apex Legends on Nintendo Switch. My EA account is set as an adult account, and it’s linked to my Nintendo account. I’ve had parental controls enabled on my Nintendo account for five years.

When I try to play Apex Legends on Switch, I receive a message stating that “a parent or guardian must verify the account.” However, there’s no option to enter an email address, so I’m unable to complete the verification process.

I suspect this might be a bug. Does anyone know how to fix this or what steps I can take to resolve the verification issue? Any help would be greatly appreciated.

1 Comment

  • Hello, same issue for us with APEX. Any update ?

    > the EA account has been created with parental controls
    > the Switch account has parental controls too
    > my son is under 13 years old

    Unable to play the EA games online, for example Plant Vs Zombie can be played only on local

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