Voice and text chat disabled on PS5 age verification never appears in Brazil

I play Apex Legends on PlayStation 5 in Brazil. Voice and text chat are disabled, and the game says these features are not permitted for my account. I am over 18 and my EA Account has the correct date of birth. My PlayStation privacy settings allow communication, I have no parental restrictions, and I have not received any ban or suspension. The same problem also happens with a second account on the same PS5. EA’s support page says Brazilian players may need to complete age verification. However, Apex does not show any QR code, verification prompt, or unique code. The EA Account website also does not show a START button, and start.ea.com does not allow me to begin without a code. Platform PlayStation 5 Country Brazil Troubleshooting attempted: restarted the PS5, checked privacy settings, checked parental controls, checked the EA Account date of birth, and tested another account. Please investigate why the age verification prompt is not appearing and why communication features are being blocked.