BF6 PE preordered but missing from library

Battlefield 6 was preordered as a birthday surprise for me using a secondary account. Before the game released I asked support to connect this account to my main, as I wanted to have all the games in one place. After connecting secondary account was disabled, which is ok, it was only used to purchase the game anyway. But BF6 didn't appear on my main. Since Oct 10th I contacted support 3 times, they say they see the game on my account, but I don't. Tips like reinstalling, clearing cache don't work.

I'm tired of reporting it and giving them the same information all over again, when I ask for a refund to buy it on Steam they say wait for few more hours. I think over 140 hours is enough. I don't know what to do. I would refund it myself, but of course I can't cos the effing game is not visible on my account.

Maybe someone had a similar issue.