Ideas

RockTheMoose's avatar
RockTheMoose
Seasoned Newcomer
2 months ago

Crashes @ New Sobek 100% of the Time, On All 5000 Series GPUs

This is ongoing for >3 Months.  Before you ask, I did my due diligence with my PC (5700 XT, specifically) My AMD GPU drivers are up to date Chipset is up to date Windows 11 up to date (including ...
crashing
pc
steam
RockTheMoose's avatar
RockTheMoose
Seasoned Newcomer
2 months ago

Wouldn't let me attach directly via comment - I tried just 1 and it didn't work.

Here's a link to copies of them in Google Drive and shared on my public gaming email.  I zipped them.  Will you let me know once you have them so I can take the link back down?  Thank you :)  If you have a different way you'd like me to get them to you, just let me know!

[removed link]

I can't tell you how much I appreciate this!  I love BF6 and that map, and I always have to avoid it.

(Cm Edit - Removed Link)

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 months ago

RockTheMoose​

Hey, there

Of course. We all have those games we love and want to play all the time. I got the link. I removed it from your post just to keep things on the up and up, but I saved it and passed it over to the team so they could take a look. I will update you when I get an update.

In the meantime, though, I know you have tried some things to get it working, but can you do me a solid and just give the short short version of the steps you have tried since this morning? I don't want to assume you have done something you may not have. 

Cheers.

  • RockTheMoose's avatar
    RockTheMoose
    Seasoned Newcomer
    2 months ago

    I suppose just refer to OP above for every step I tried...  The only thing I've done since then is: 

    • Make sure my GPU and chipset drivers are up to date (frequently)
    • Occasionally verify Steam install files. (rarely)

    To reproduce crash:

    1. Go to New Sobek City (any non-portal mode)
    2. Run around in or near those buildings.  Even in TDM, before shots have been fired, before any destruction, no vehicles, no chaos:  Just run around.  Sometimes it happens in the first 10 seconds, sometimes takes 2 minutes, but rarely longer than that.

    The only other similar crash was the Fort Lyndon "downtown" crash that would happen right around the time of RedSec's launch, but that was fixed fairly quickly (I think it was a GPU driver update that did it but I can't say for certain)

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 months ago

      RockTheMoose​ I appreciate the info. One more question. For AMD, have you, by chance, rolled back to a previous driver to test it?

      • RockTheMoose's avatar
        RockTheMoose
        Seasoned Newcomer
        2 months ago

        I have not... However, I have good news/bad news!

        Good News - It does not seem to crash today.  2 things changed:

        1. Game patch may have fixed it
        2. I swapped a cable on reddit recommendation.  I was using 1 of these "daisy chained" style cables to power my GPU.  I am now using 2 separate cables.  

        Bad News - The timing may mean I wasted developer time.  :(  

        I am going to swap back to the (1) cable and let you know if it was the update that fixed it, or if it was the cable.  If it was the cable, I'm sorry - this long saga may have been preventable

        Big brownie points for you, BF Studios for looking into this... I hope your dev team gets all the budget you need... there are plenty of widely spread bugs still floating around, such as tank zoom sensitivity, etc... (unless that was fixed too!)

        BRB with hopefully final update!

         

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