EA ignoring players on Twitch Drops issues.
The Missing Twitch Drop Before the Redsec Drop: How Players Were Made to Pay, and Why EA Still Hasn’t Responded
For many players, Twitch Drops are supposed to be simple: watch a partnered streamer, claim the reward, and enjoy exclusive in-game content. But for a large number of fans—myself included—the process surrounding the Versatile Soldier reward prior to the Redsec drop turned into a frustrating ordeal that has now dragged on for months.
What was advertised as a standard drop became something entirely different. Before receiving the Redsec reward, players were required to obtain the earlier Versatile Soldier drop. The problem? For many of us, it simply never appeared. Watching the correct streamer wasn’t enough; the drop refused to register. And to make matters worse, we were effectively pushed into paying for a subscription to the streamer to unlock the content, believing this was the only way to secure the missing reward.
So we paid. We followed the instructions. We watched the required streams. And yet, the Versatile Soldier item still never unlocked.
Two Months of Emails With EA—And No Resolution
After realizing something was wrong, I contacted EA Support expecting a quick fix. Instead, I entered a two-month loop of repeating myself, re-explaining the situation, sending screenshots, offering proof of subscription payment, and walking through the same troubleshooting steps over and over.
Every reply felt disconnected from the previous one. Each time, it was as if the support team had no memory of what had already been said or done. And throughout all of this, EA continued to remain silent about the larger issue affecting many players, offering no public acknowledgment or solution.
The Final Insult: “This Email Account Is No Longer Monitored”
After weeks of back-and-forth, today I attempted to respond to the latest EA message—hoping, once again, for progress. Instead, I received an automatic notification stating that the EA support email address is no longer monitored.
After months of trying to resolve a problem caused by their own reward system, after providing proof that I spent actual money to secure an item that never arrived, and after repeatedly explaining the same situation to multiple support agents… the communication channel was simply shut down.
No resolution.
No compensation.
No acknowledgment of the time, effort, or money lost.
A System That Needs Fixing
This situation highlights a serious problem in how digital rewards are handled and how support systems fail the players they’re supposed to help. Twitch Drops are meant to reward engagement—not punish it. And no player should be paying to fix an issue that wasn’t their fault to begin with.
At the very least, EA owes affected players:
acknowledgment of the issue,
restoration of the missing Versatile Soldier reward,
compensation for those who paid for a subscription unnecessarily,
and a support process that doesn’t abruptly disappear mid-conversation.
Until then, many of us are left empty-handed, unheard, and unfairly charged for content we never received.
