Purchased tier skips not working
Bought 11 of the new tier skips and they did not work on my battlepass. Just took my 900 battlefield coins and did nothing. This is literally stealing.
Ideas
I’ve been dealing with this issue for two weeks and contacted EA customer support. Initially, they told me there was no problem and that I was mistaken. After I shared this forum thread, they acknowledged the issue but refused to provide an ETA for a fix or offer any form of refund, either in cash or Battlefield Coins. Their reasoning was that they cannot issue refunds because “it’s an online game,” though it’s unclear what that means in practice.
They advised me to request a refund through Xbox. However, the refund window has already closed, despite the content never being delivered in-game, and Microsoft only directs me to a non-functional virtual agent, with no way to speak to a person.
At this point, I appear to have paid for content I never received, with no clear path to resolution. It’s a frustrating example of how difficult it can be to trust digital services.
EA_Leeuw any update? Would you recommend I speak to my bank in order to contest the transaction or will that trigger an incorrect but automated punitive response from Microsoft / EA?
Featured Places
