Forum Discussion

Re: My Profile Stats are Blank

Hi,

Account name: President_House
Platform: PC (EA App)

Started a match to finish off the battlepass and saw my level and all my stats had been reset to 0. 

For reference, this was a picture of my profile page just the other day 

And now my profile page appears as this: 

It doesn't appear to be just visual, either. I'm re-unlocking challenges and stats that I already had before.

I still have all my weapons and attachments unlocked. 

I've tried restarting the game, signing in and out of my EA App, restarting the computer. I am playing only through the EA App and not Steam. 

I've spent a lot of hours on this and was excited for the new content. 

 Thanks.

20 Replies

  • 414_Bucky's avatar
    414_Bucky
    Seasoned Newcomer
    2 days ago

    This same exact thing happened to me today as well. I hop back on the game after 4 weeks and my stats are all wiped and re unlocking themselves. Rank and weapon unlocks remain, but dog tags & stats have been wiped. 

    Xbox Series X

  • JuliusHeide's avatar
    JuliusHeide
    Rising Novice
    2 days ago

    I could build up my profile card again, but thats it-  all the rest are 0.
    Weapons and upgrades etc are fine, so are the challenges and whatnot....
    Dice Please...

  • Sic0_Blue's avatar
    Sic0_Blue
    Seasoned Newcomer
    2 days ago

    Same thing happened to me. I noticed when I was achieving milestones for distance I know I have achieved before. Proudly displaying my 933m marksman tag only to go back and notice that my profile is now blank. I'm only lvl 244 now I'm 0?

  • zZkiLLeRZz95's avatar
    zZkiLLeRZz95
    Seasoned Newcomer
    2 days ago

    Same thing here, must be widespread. Dice please 

  • TheBearCat92's avatar
    TheBearCat92
    Seasoned Newcomer
    2 days ago

    Just logged in. Last played about a week ago. Same thing happened to me.... Xbox Series X.

    Update: After playing for a few hours after posting, eventually everything corrected itself. 

  • Silentsniper338's avatar
    Silentsniper338
    Seasoned Newcomer
    2 days ago

    Same exact thing happened to me after my last match. Got a career high of 6 objectives captured and a long shot of 80 meters. Went to my stats page, and everything except my level is wiped (no dog tags unlocked or other player card attributes either). Pretty annoying bug.

  • MrSwatPL's avatar
    MrSwatPL
    Rising Novice
    2 days ago

    Same, it just happened while I was playing (PS5). Only the level and challenges keep progressing but the stats. I also noticed the profile tab loads longer so probably something server related. And tracker.gg doesn’t update my data too

  • 83ee60276615f3a0's avatar
    83ee60276615f3a0
    Rising Newcomer
    2 days ago

    I redid my player card, closed the games out and got back on to it reset again. From what I saw on Reddit it’s happening to a lot of players.

  • Soroc140's avatar
    Soroc140
    Rising Newcomer
    2 days ago

    I think this may be a global problem, and across all platforms too.

    I know I'm in the club on PC.

    And now I wonder what they are going to do with the stats we are collecting? Drop them on the floor and re-load our old ones? I got another flight dispatcher accolade today as a sniper, and those are not easy...hate to lose it.  :/

  • ULTIMABLAZARx's avatar
    ULTIMABLAZARx
    Rising Rookie
    2 days ago

    This happened to me today. I want my account back the way it was. Why did this even happen??

  • u1ro16b2nbcz's avatar
    u1ro16b2nbcz
    Seasoned Newcomer
    2 days ago

    Same thing happened to me and a friend of mine. Dice do you guys even test your patches??

  • Katastrofiko's avatar
    Katastrofiko
    Seasoned Newcomer
    2 days ago

    same here. Release without new buggs doesn't count I guess

  • AEIDOLONE's avatar
    AEIDOLONE
    Seasoned Veteran
    2 days ago

    Same here. PS5.

    Over 400h of gameplay got reset just like that.

  • u1ro16b2nbcz's avatar
    u1ro16b2nbcz
    Seasoned Newcomer
    2 days ago

    I really hope that this is just another UI bug and that the stats can be restored somehow.

    Considering to uninstall this waste of memory after 900h of playtime.

  • u1ro16b2nbcz's avatar
    u1ro16b2nbcz
    Seasoned Newcomer
    2 days ago

    This happens when you outsource development and testing to AI lol

  • matthewjs99's avatar
    matthewjs99
    Seasoned Newcomer
    2 days ago

    Same issue here on PC. Stats to 0 and still cannot clear progression notifications.

  • tygurlz's avatar
    tygurlz
    Seasoned Newcomer
    2 days ago

    wait just now? did you restart your game and boom or did it pull the "not signed in" and made you re-sign in

  • VReal1ty's avatar
    VReal1ty
    New Hotshot
    2 days ago

    Is it safe to play the game now, without almost everything going to zero?

    Still no answer from EA either?

  • lebronald25's avatar
    lebronald25
    Newcomer
    2 days ago

    Same thing happened to me just now I tried resetting and everything and it’s still there 😑😑😑

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