Urgent attention: Difficulty finding matches on native servers

Since the beginning of ranked mode, we have faced several issues, but one has been the most frequent: the lack of local matches. Normal queues are finding matches in less than 10 seconds. This is happening because the Brazilian servers were apparently disabled outside peak hours (6 PM to 1 AM), causing a large part of the community to migrate to casual modes instead of the competitive queue, or forcing them to play on external servers, which harms the competitive experience.

In addition, ranked queues for players in the SA region have extremely high waiting times, frequently exceeding 5 minutes and sometimes reaching 15 minutes or more. Besides the delay, many SA players are unable to find servers in their own region and end up being connected to non-native servers (EU/NA), which completely damages the competitive experience and reinforces the previous argument.

When matches are found in other regions, several connection problems occur, such as disconnects, rubberbanding, instability, and excessively high ping, making matches practically unplayable and compromising the competitive integrity of ranked mode. A clear example is a member of my squad, nicknamed "I am Baiano", who got demoted in ranked due to suffering multiple disconnects repeatedly.

If the goal of ranked mode is to provide a truly competitive experience, all regions should have active servers available at all times. Currently, there is a perception of unfair treatment, since some content creators apparently have access to 24-hour servers. We have received reports of players in the server’s top 10 being able to play for almost 20 hours straight, while the rest of the SA community is unable to play due to the absence of local servers, lack of matches, and absurdly long queue times.

What we want is to be treated fairly. We do not mind waiting to play a ranked match, as long as we have the possibility to play on servers in our own region and maintain a fair competitive environment for everyone.

EDIT: Since this post got so much attention from the community, we would like to propose some solutions:

Proposed solutions:

1. Keep crossplay always enabled in ranked queues (single queue);

2. Allow squad mode only in ranked matches;

3. Allow players who currently play on NA servers to also play on Brazilian servers, since we are forced to play on theirs, in order to balance things out;

4. Disable normal squad queues outside of peak hours;

5. In case of low player count, allow longer waiting times in the pre-match helicopter while still keeping players on local servers.