I play on ps5 i am trying to join anyone online lobby while having crossplay enabled it keeps giving me an error code PP65539 and says failed to join session this is only happens to crossplay allowed...
Ideas
EA_cuervo
Community Manager
Community ManagerThanks for getting back to me.
Since you're also having trouble connecting to EA servers in other EA games, please try the connection troubleshooting steps in this article:
https://help.ea.com/en/articles/technical-issues/problems-connecting-online/
Let us know if you're still unable to connect after trying those steps.
hi i have just tried the steps you provided and i’m unable to reconnect to the servers
hope you can get back to me with a solutions
thank you
- EA_cuervo
Thanks for trying those steps.
As a next test, could you please connect your PS5 to a different network, such as a mobile hotspot, and then try joining a crossplay-enabled lobby again?
This will help us determine whether the issue is related to your usual internet connection or if the same behavior happens regardless of the network being used.
i tried joining from my mobile hotspot it didn’t work so it isn’t internet issue
- EA_cuervo
Do you get the exact error message when using a hotspot?