Online And Friends Not Working

when I click on “player hub” and then click on “friends” the “communicating with online services” shows up and doesn’t go away and then I am stuck their unless I restart the game. This also happens when I click on “mail”. I go into the screen and then nothing appears and I can’t go back out of it. I also can’t join any public lobbies. And I have checked, it is not my internet because this all worked the last year. So yeah if somebody could help me I would really appreciate it!