I reinstalled the latest video card driver, restarted my PC, then redownloaded the entire game, verified the file integrity — nothing. I also deleted the hardware settings, well if that was the problem, I didn't get any further at all. Yesterday evening it still worked, today it doesn't even start. I honestly don't know what to do anymore, my friends have also run out of ideas. What could be the problem? Since then today I also tried running it as administrator, that didn't help either. I checked another EA game and that started without a problem. I saw somewhere that USB can also be the issue, I use my controller through that, until now I never had this problem with any game or any F1 game.
Ideas
32 Comments
Is it crashing before you even get to the start screen or does it take 60 seconds or so before it crashes? If it's the latter I would try launching in fullscreen mode because I've had issues with it crashing whenever I try to do borderless.
Yes, it crashes before that, I can't even get to the start menu, I only get to a black screen and as soon as that appears it also crashes.
EA_cuervoCommunity Manager
Hey phateon1, I'm sorry to hear about that, it sounds really frustrating.
To help the team identify what could be causing this, can you please share a report code?
You can get it from the Pause menu, bottom left of the screen; it looks like ABCD-EFGH-IJKL-MNOP). Codes are always letters, so if you think something is a "2," it might be a "Z," or if you think it might be a "0," then it will be an "O."
You're lucky that Steam records what I'm doing, I hope this code doesn't change with login, this is yesterday's code that I saw in the menu.
Report Code: SZPR-HKTT-DSVB-KRPG
I am having the same issue, tried everything from months ago, click play on steam, get the Anticheat splashscreen and then a black screen like the game is launching, then it just dies completely, event viewer showing the following Errors
The game f1_25.exe exited unexpectedly, exit code: 0xFFFFFFFF
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Exception code: 0xC0000005
Exception address: 0x7FFF95FD2DFD
Faulting module name: C:\Windows\System32\D3DSCache.dll, base: 0x7FFF95F20000
Fault offset: 0xB2DFD
The game f1_25.exe exited unexpectedly, exit code: 0xFFFFFFFF
--------------
Exception code: 0xC0000005
Exception address: 0x7FFFA9590344
Faulting module data unavailableAnd lastly had this one
The game f1_25.exe exited unexpectedly, exit code: 0x1
EA_GroguetStatus changed:NewtoNeeds InfoPeople are starting to report this on Steam Discussions as well, so it looks like a bigger issue
At least you found something like this, I found a person on Reddit with the same bug and nobody responded to him except me, he doesn't know what to do anymore either.
- EA_cuervo
Thanks for your quick reply, we appreciate that! This information is really helpful, and the team is actively looking into that.
I have the same issue as well, except that I can reach the start menu, and it crashes after showing the loading bar for about 1-2 minutes.
