I reinstalled the latest video card driver, restarted my PC, then redownloaded the entire game, verified the file integrity — nothing. I also deleted the hardware settings, well if that was the problem, I didn't get any further at all. Yesterday evening it still worked, today it doesn't even start. I honestly don't know what to do anymore, my friends have also run out of ideas. What could be the problem? Since then today I also tried running it as administrator, that didn't help either. I checked another EA game and that started without a problem. I saw somewhere that USB can also be the issue, I use my controller through that, until now I never had this problem with any game or any F1 game.
Ideas
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Is it crashing before you even get to the start screen or does it take 60 seconds or so before it crashes? If it's the latter I would try launching in fullscreen mode because I've had issues with it crashing whenever I try to do borderless.
Yes, it crashes before that, I can't even get to the start menu, I only get to a black screen and as soon as that appears it also crashes.
EA_cuervoCommunity Manager
Hey phateon1, I'm sorry to hear about that, it sounds really frustrating.
To help the team identify what could be causing this, can you please share a report code?
You can get it from the Pause menu, bottom left of the screen; it looks like ABCD-EFGH-IJKL-MNOP). Codes are always letters, so if you think something is a "2," it might be a "Z," or if you think it might be a "0," then it will be an "O."
You're lucky that Steam records what I'm doing, I hope this code doesn't change with login, this is yesterday's code that I saw in the menu.
Report Code: SZPR-HKTT-DSVB-KRPG
I am having the same issue, tried everything from months ago, click play on steam, get the Anticheat splashscreen and then a black screen like the game is launching, then it just dies completely, event viewer showing the following Errors
The game f1_25.exe exited unexpectedly, exit code: 0xFFFFFFFF
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Exception code: 0xC0000005
Exception address: 0x7FFF95FD2DFD
Faulting module name: C:\Windows\System32\D3DSCache.dll, base: 0x7FFF95F20000
Fault offset: 0xB2DFD
The game f1_25.exe exited unexpectedly, exit code: 0xFFFFFFFF
--------------
Exception code: 0xC0000005
Exception address: 0x7FFFA9590344
Faulting module data unavailableAnd lastly had this one
The game f1_25.exe exited unexpectedly, exit code: 0x1
EA_GroguetStatus changed:NewtoNeeds InfoPeople are starting to report this on Steam Discussions as well, so it looks like a bigger issue
At least you found something like this, I found a person on Reddit with the same bug and nobody responded to him except me, he doesn't know what to do anymore either.
- EA_cuervo
Thanks for your quick reply, we appreciate that! This information is really helpful, and the team is actively looking into that.
I have the same issue as well, except that I can reach the start menu, and it crashes after showing the loading bar for about 1-2 minutes.
