Hello Support Team, I’m not sure if this is a bug or intended behavior, but I wanted to report it just in case. This happens on most courses: when driving under cloudy conditions, shadows suddenly a...
Ideas
Subject: Update regarding my issue on PS5 Pro
Hi there,
Thank you for your reply! Here is the information you requested:
Platform: I am playing on PS5 Pro.
Troubleshooting steps I’ve tried:
Deleted and re-uploaded save data.
Reinstalled the game.
Rebuilt the system database.
Current status:
The issue still persists with the current patch. However, the frequency has decreased compared to two months ago.
Additional details:
This problem only occurs when I am using "Fidelity Mode" (Resolution Mode). Because of this, I suspect it might be a bug related to Ray Tracing.
I hope this information helps with your investigation. Looking forward to hearing from you!
Best regards,
EA_cuervo
Community Manager
Community ManagerThanks for the additional information! Is there any chance that you could share a screenshot or a short clip showing the bug?
Subject: Video attachment regarding the visual issue on PS5 Pro
Hi again,
I apologize for the late reply. I am sending you a video of the issue.
It might be a bit subtle, but between the 2-second and 4-second mark of the video, you can see a shadow-like object suddenly appearing for a split second. This phenomenon happens frequently at various locations throughout this course. Additionally, I’ve noticed it occurs on other circuits as well, but only under cloudy conditions. It does not seem to happen on sunny days. I am not yet sure if it occurs during rainy weather as I haven’t been able to confirm it.
I understand this might be a complex issue to investigate, but I truly appreciate your help.
Thank you very much!
I’m having some trouble uploading the video. Please wait a little longer; I will send it as soon as it's ready.
MOVIE
- EA_cuervo
Thanks for the additional information. I will pass it on to the team!
Thank you so much for everything you do for the users, even though I know how busy you must be! Thanks to your hard work, we are able to enjoy our daily lives much more. I truly appreciate your support.
