I have pack name 'card.desc.FreeGoldPack' that I can't redeem because I keep getting this error in screenshot below. This error appears on PC WEB companion APP, Mobile FC25 companion APP and in-ga...
Ideas
EA_Hux
Community Manager
Community ManagerHello everyone,
Thank you for bringing this issue to our attention. We've passed on the details to the team to investigate.
Meanwhile if you could give us some additional information to help us investigate:
- Platform:
- PSN/Xbox Gamertag:
- Name of the pack you opened:
- Name of the pack inside that got you stuck:
- Did you buy the pack on the console or web app ?
- Approximate timestamp:
Platform: PS & app
PSN/Xbox Gamertag: olli_klt
Name of the pack you opened: trying to redeem ‘1 Gold Pack’ : Jumbo Gold Pack
Name of the pack inside that got you stuck: Jumbo Gold Pack
Did you buy the pack on the console or web app ? Console
Approximate timestamp: 05/03/2025 AM
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