Ideas

New Spectator

15 days ago

Status:

New

Companion app and web app keeps loading forever…

Can’t access to my account using companion app or web app ! When i try to login into my account it keeps loading and showing the loading circle for ever .. fix please 🙏

ScreenRecording_04-11-2025 06-31-27_1.mp48.5 MB

connectivity

EA_Pulsar

Community Manager

15 days ago

Hey Killerb7xx Have you recently unlinked your platform account from your EA account? This could be causing similar issues.

Killerb7xx
New Spectator
14 days ago
Yes i recently did ! So to gain access should i link my account again ?

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EA_Vendcera
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3 months ago

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app and web app keeps loading forever…","id":"message:12095004","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:5486611"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Idea:board:fc-25-bug-reports-en"},"conversation":{"__ref":"Conversation:conversation:12095004"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12095004"},"body@stripHtml({\"truncateLength\":200})":" Can’t access to my account using companion app or web app ! When i try to login into my account it keeps loading and showing the loading circle for ever .. fix please 🙏 ","body@stringLength":"176","rawBody":"

Can’t access to my account using companion app or web app ! When i try to login into my account it keeps loading and showing the loading circle for ever .. fix please 🙏

","kudosSumWeight":0,"postTime":"2025-04-10T22:34:41.080-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message12095004AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-bug-reports-en/8102/1/ScreenRecording_04-11-2025%2006-31-27_1.mp4\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message12095004AttachmentNumber2\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-bug-reports-en/8102/2/IMG_3004.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:connectivity","text":"connectivity","time":"2024-09-27T15:29:58.564-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:login issue","text":"login issue","time":"2024-09-23T11:21:34.722-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12095004_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":120},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"status":{"__typename":"IdeaStatusDetails","text":"New","statusKey":"new","description":"Newly submitted bug awaiting team review.","label":{"__typename":"IdeaStatusLabel","type":"OUTLINE","color":"BC00E8","visible":true},"statusGroupKey":"new"},"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Can’t access to my account using companion app or web app ! When i try to login into my account it keeps loading and showing the loading circle for ever .. fix please 🙏

"},"Conversation:conversation:12095004":{"__typename":"Conversation","id":"conversation:12095004","solved":false,"topic":{"__ref":"IdeaTopicMessage:message:12095004"},"lastPostingActivityTime":"2025-04-14T08:26:58.905-07:00","lastPostTime":"2025-04-14T08:26:58.905-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:12095004":{"__typename":"ModerationData","id":"moderation_data:12095004","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message12095004AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-bug-reports-en/8102/1/ScreenRecording_04-11-2025%2006-31-27_1.mp4\"}":{"__typename":"Attachment","id":"attachment:message12095004AttachmentNumber1","filename":"ScreenRecording_04-11-2025 06-31-27_1.mp4","filesize":8503380,"contentType":"video/mp4","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-bug-reports-en/8102/1/ScreenRecording_04-11-2025%2006-31-27_1.mp4"},"Attachment:{\"id\":\"attachment:message12095004AttachmentNumber2\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-bug-reports-en/8102/2/IMG_3004.png\"}":{"__typename":"Attachment","id":"attachment:message12095004AttachmentNumber2","filename":"IMG_3004.png","filesize":1623145,"contentType":"image/png","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-bug-reports-en/8102/2/IMG_3004.png"},"Revision:revision:12095004_1":{"__typename":"Revision","id":"revision:12095004_1","lastEditTime":"2025-04-10T22:34:41.080-07:00"},"IdeaReplyMessage:message:12095843":{"__typename":"IdeaReplyMessage","id":"message:12095843","conversation":{"__ref":"Conversation:conversation:12095004"},"author":{"__ref":"User:user:42"},"revisionNum":1,"uid":12095843,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Idea:board:fc-25-bug-reports-en"},"subject":"Re: Companion app and web app keeps loading forever…","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12095843"},"parent":{"__ref":"IdeaTopicMessage:message:12095004"},"body":"

Hey Killerb7xx Have you recently unlinked your platform account from your EA account? This could be causing similar issues.

","body@stringLength":"322","rawBody":"

Hey Have you recently unlinked your platform account from your EA account? This could be causing similar issues.

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Yes i recently did ! So to gain access should i link my account again ?

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