Ideas

OlliLinuxFifa's avatar
OlliLinuxFifa
New Spectator
4 months ago
Status:
New

Ea Play Pro Rewards Pack not Redeemable

So I will update about my case here

I had ea play and played the 10 hour trial while ingame within the last 5 minutes of the trial i upgraded to ea play pro i was then kicked out went back into the game and saw my rewards in the store 3 packs in total just look at the screenshots.

The problem is now when I want to open the Packs i get the error: Sorry but this pack is no longer available due to being refunded when pressing ok the packs name changes like you see in the screenshot then if i open the pack again it says: This Pack is no longer available. Please visit the store to preview antother one. And then the pack is gone! this happens to all 3 reward packs i got then if i log out of ultimate team and go back into it all 3 packs are back with the same problem/error/bug.

I think since i was in the 10 hour trial while upgrading to ea play pro the game kicked me out and now is stuck thinking it got refunded and therefore i wouldnt be eligable for the rewards.

I messaged ea support and they forwareded it to the tech department I will update if the will get me my packs and remove those bugged packs from my account!

3 Comments

  • Have you heard anything back? I just ran into the same issue and created a ticket.

  • Any updates? I’ve been experiencing the same thing +game crashes as well

  • So as a update i just texted with the support they said to not reopen the case and the team is working on it I will continue to update if I dont hear back within 2 weeks I will just do a refund from my bank!

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