Ideas

Fire_dan987's avatar
Fire_dan987
New Novice
8 months ago

I Keep Disconnecting When I Get Into A Game

I love this game a lot but every time i get into a game i freeze than get disconnected from the game and it would let me play 1 game in like 10 then start disconnecting me for the rest again, i want ...
crashing
freezing
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 months ago

Hello. We'll need to rule out any connection issues. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Fire_dan987's avatar
Fire_dan987
New Novice
8 months ago

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Thank you. I think you're disconnecting due to being on a wireless connection. Can you use a wire instead or is your router too far away?

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