Ideas

EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
2 months ago
Status:
Fixed

[Luna] Save game files missing

Hi everyone, we are aware of an issue where FC 25 players on Amazon Luna may find their saved game files being deleted. We are working to restore data and recommend not creating a new settings ...
luna
progress issue
EA_Vendcera's avatar
EA_Vendcera
Icon for Community Manager rankCommunity Manager
26 days ago

Hey folks!

This issue should now be mitigated and we are expecting to release a new patch soon to prevent any additional impact.

Please contact Amazon Customer Service (https://www.amazon.com/help/qs/digital/contact) if you would like to try and restore your previous save data.

  • a1_mally's avatar
    a1_mally
    New Spectator
    26 days ago

    I’ve already spoken to Amazon and they’ve said we have to speak to you guys?

    • a1_mally's avatar
      a1_mally
      New Spectator
      21 days ago

      Here is my last chat with Amazon support team. Something really has to be sorted here. 

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