Missing SBC Pack and Gerd Muller Group Reward

  I'm really frustrated and hope someone here can help or that the EA team will look into this. I've completed the "Gerd Muller" Group Pack in FIFA 25. As part of the process, I should have received the "rare players pack" from the last "89 - rated squad" challenge and the "Gerd Muller group reward". But neither of these rewards has shown up in the "My Packs" section of the store.

  I've already contacted EA customer support, and they told me it might be a bug and suggested I post here. I did sell a 5 - games Muller loan reward before, but I'm certain this has nothing to do with the missing rewards.

  I really hope the moderators can look into this as soon as possible. I've put a lot of time and effort into this SBC challenge, and not getting the rewards I've earned is extremely disappointing.