Hello,
I played 36 Games now.
In my last 10 games i got like 6 DC's after Win/ Loses which turned to a lose.
Because i played to many games (according to someone on Reddit)
Now it's impossible for me to get the Maldini Reward (got 23 Wins)
I WANT COMPENSATION!!!!!!!!!!!!!!!!
I just reported the same issue
Exact same for me except I was on 24
same with me
same here too
same here how do i get the eahelp live chat
I experienced the same thing, even though I won 8 times, EA kicked me out of the game after saying that the servers were not responding at the moment.
I also had the same issue, aswell as i had people being able to play co-op in my game which was heavily putting me at a disadvantage. And i was being disconnected .
This happens when you play the maximum amount of games in a day. EA has a soft ban where if you play too many games they just DC you after the game ends. It’s crazy EA puts things like this in the game and then doesn’t even try to help mitigate the problem
Hello, the same thing happened to me. In 8 games he kicked me out and I stayed at 21 won
Community ManagerHi folks,
this indeed sounds very much like you've been hitting our security limits for playing too many games or performing too many actions in a short period of time.
For example, if you are constantly quitting games after a goal is scored and then instantly playing the next one.
edit: Or in this case of the Immortality League where the first goal already wins the game.
Sometimes it's also referred to as a “soft ban”.
This security limit is in place to prevent any bots or automated programs from abusing and essentially cheating our system.
Neither us here in the forum nor our EA Help support team are able to manually remove that limit for you.
If you hit the limit and get disconnected like that, you should take a break from the game and wait up to 24 hours (sometimes it can be longer if one keeps trying and trying).
Otherwise, another tip would be to regularly play a full game or two in between.
