Packs from ea play pro in ultimate team doesnt work to open.

Hi! I had an issue with 3 packs in Ultimate Team, including the ones from EA Play. I wasn’t able to open them – the game gave me a message that said: "Sorry but this pack is no longer available due to  being refunded" after I tried to open them. This happened a while ago and I still haven’t received any refund or replacement.The pack after i get this error the vanish and after i play a match or two they appear back in the store with the same probleme. They also have after the pack name in brackets (preorder) and i think that is the probleme because the packs you were getting from ea play pro are the same as preorder version and this might be the case. I hope the probleme is fixed as soon as posible