Season pass/objectives

I've recently completed the last seasonal objectives and got my last sp points however when i went to the season pass to claim my last rewards it said "maximum hourly sp cap reached". Since i did much more objectives in one day and never experienced a cap this was weird. I went back to the objectives tab maybe i could claim the points again but no, they were already claimed. So what happened. I went on forums to see if anyone had the same issues and turns out that yes, and it's happening for months and customers service keeps telling to all of the people that this will be solved soon but they don't know a specific time and this is going on for months as I've seen over the internet. This happened to me last night. I also wrote a ticked in the first ticket they said the same i have to wait bla bla they don't know until when. The next ticket i specifically said i paid for those rewards i used real money to play the game. I was playing the demo and i like it so i used real money to play the full game and season pass is a part of the full game so i would like to receive my rewards i paid for. The second ticket i sent them i actually talked on the chat with the support and they said they can't help me i have to wait and then he closed my case saying "no fix available" . This scam from ea is going on forever i can see and they don't willing to help us until we take legal actions. I even talked to a third guy and said the second guy closed my case saying he doesn't have a solution and the third guy also said he is closing my case there is no fixing. I attached the proof of how corrupt EA is and their Indian scammer customer service Mr. Kunj and Mr.AkshayK . They have no solution for this but they also not handing out the packs and this is a total scam in their policy.