Quick rant,
Has anyone experienced it where the season points/progress reset e.g put you back to level 1 on 0 xp but it still shows packs etc are claimed up to a certain level?
Im currently level...
Ideas
I have been working my way towards level 40 in the current season ladder. I've paid for the premium pass for the extra rewards. Suddenly about 2 days ago my progress has been reset even though I still have the rewards claimed. Now I'm unable to get the items I paid for because I have been reset to level 0 even though I should be near the end of the ladder. This is something I have paid for and I'm not recieving what I should be now. Is this going to be fixed or should I expect a refund?
EA_Pulsar
Community Manager
Community ManagerHey IAteYourSlowpoke Oluchiri Could you please provide the following information so we could inform the team:
- Your platform
- Username
- Date and Time when the issue occurred
- Any changes you've made on your account recently
- The error message (if any)
Also, make sure to restart your platform and sign back in to your account to help synchronize it.
I have already provided those emails to two people who asked for them. I have restarted and reinstalled already. It just happened out of the blue. Is it actually likely this will be fixed?
1. xbox series
2. JettiKnight
3. 5/15/25-5/20/25
4. No new changes
5. Paid for premium pass at beginning of season 7 for extra content. When claiming standard award at level 25 and also level 40, the option for me to claim my premium award no longer appears and I haven’t claimed them. Please fix so I can claim my awards.
Cool, glad someone from EA asks for info but won’t take the time to read, reply or do anything about the issue.
