Tots Upgrade Evolution Bug

No, once the TOTS+ evolution is applied, the item becomes a “Team of the Season”, thus results available and meets ALL the requirements for the TOTS Upgrade evolution (+1 for all attributes). This is indeed a bug, as the game recognizes the player item as a Team of the Season and fits the evolution, but it disconnects you from the servers once you select the player. Please fix this issue, I spent 25k on the TOTS+ evolution just so the player item received the “Team of the Season” item type status.EA_Hux​ 

Your answer is coherent but does not answer to the problem stated by the players.

The evolution requires an overall of 93 max and be rarity "Team of the season". Some of us paid for a cosmetic evo released specifically yesterday to get the "TOTS" rarity.

If this is not a bug, why does my player appear eligible? And why do we have a disconnection if it's not a bug?

If I understand you correctly, a player eligible for an evolution and crashing the game is not a bug?

Thanks

My issue is that I wanted to upgrade a TOTS evolution player , thus I firstly apply TOTS evolution recolour on him to transform him into TOTS player, in accordance with the description of TOTA evolution Recolor EVO, the player ought to be a TOTS item after EVO, as you may found many 95 Henry is evoluted via this way, so logically it must be a TOTS items.

after that, I went to TOTS upgrade EVO, and the preview page shown my evoluted player as eligible, but when I choose to proper TOTS upgrade, it shown error of connecting to FUT server and keep showing the same after I tried several times.

Eventually I paid again for TOTS + EVO and it works, but I paid twice on one player for one TOTS upgrade due to this Bug causing I double paying loss and wasting of TOTS+ quota.

please advise the solution and I am hoping the TOTS + EVO can be retrieved to me, you may check my EA account: Molunkong for the mentioned fact check. Thanks.

@EA Hux