I have a problem with EA fc 25 when I try to log in to my account, a white screen appears and then disappears and I cannot log in to my account. Please help me.
Ideas
EA_Aljo
Community Manager
Community ManagerHello, everyone. We're going to get this investigated. First, we'll need some details. Can you all please provide the following?
- Gamertag/PSN ID
- Platform
- Summary of Issue
- Potential Repro Steps
- Recent Timestamp (Date, Time, Timezone)
- Especially within UT, Timestamps are vital and its important they are recent (no older than 48hrs if possible)
- Video or Image of issue are also extremely useful.
Thank you!
hasan445000i
Ps5
When entering the online parts of the game, a "blank white screen" appears for a few moments, then the familiar error message "you have lost your online connection..."
5/5/2025 utc+3
- EA_Aljo
What troubleshooting have you tried so far?
I tried all the methods available on the Internet and the community, but they did not work.
Like
Change DNS
Rebuild the database
Phone data
.....etc
Things that happened at the same time as my problem could be the cause of the problem.
- The same problem happened at PS4 and it solved. after 2 days it appears to me at PS5 But it didn't solved yet
- The Same time that the Electric issues happened at Spain and Portugal . The Problem happened to me . So I wonder if it affects to the servers ( I don't live in Spain or Portugal )
- At the same time the problem happened. In Egypt the server had been changed. And usually I play against players from Egypt ( I Don live in Egypt )
- One of the people in the group told me that they tightened the ban in the banned countries and it affected some accounts that are not included in the banned countries.
The only one in the community that they told me about is 4. Is that true?
- EA_Aljo
Can you tell me what region you're in and what time this last happened?